Shipping & Returns

Where we ship

We currently ship to all 50 U.S. states. We don't ship internationally yet — if you're outside the U.S. and want BOB gear, email us at support@bobbasecamp.com and we'll let you know when that changes.

Processing time

In-stock items ship within 2–3 business days. Some products are built in small batches — if an item is on backorder or built-to-order, the expected ship window is listed on the product page and in your order confirmation.

Transit time and rates

Shipping options and rates are calculated at checkout based on your location and order size. Most orders arrive within 3–7 business days of shipping. Larger items (stands, plates, cases) ship in oversized packaging and may arrive separately from smaller accessories in the same order.

Tracking

You'll receive a tracking number by email as soon as your order ships. If your tracking hasn't updated in 5+ business days, reach out and we'll chase it down.

Damaged in transit?

Open your gear as soon as it arrives. If anything shipped damaged, email support@bobbasecamp.com within 7 days of delivery with photos of the product and the packaging — we'll make it right with a replacement or repair at no cost to you. Please keep the packaging until the claim is resolved.

Wrong or missing items

If your order arrives incomplete or incorrect, contact us within 7 days and we'll fix it immediately.

30-day return window

Not what you expected? You can return most items within 30 days of delivery for a refund. To qualify, items must be:

• Unused and in like-new condition
• In original packaging with all included hardware, fasteners, and documentation
• Accompanied by proof of purchase

How to start a return

1. Email support@bobbasecamp.com with your order number and reason for return.
2. We'll respond within 2 business days with a return authorization and shipping instructions.
3. Once we receive and inspect the item, your refund goes back to the original payment method within 5–7 business days.

Please don't ship returns without a return authorization — unauthorized returns can't be processed.

Return shipping

For defective, damaged, or incorrect items, return shipping is on us. For change-of-mind returns, the customer covers return shipping, and original shipping charges are non-refundable.

Non-returnable items

Built-to-order products, clearance items, and gift cards are final sale unless defective. Products showing field use (dirt, scratches, mounting marks) can't be returned as new — though if something's wrong with how it's performing, that's a warranty conversation, and we want to hear about it either way.

Exchanges

Want a different configuration instead of a refund? Mention it in your return email and we'll set it up — exchanges ship as soon as the original item is on its way back.